Q: How can I pay when booking a ticket?

You can make online payments using methods like credit or debit cards .

Q: What is Basic Flex?

Basic Flex is an option that offers limited flexibility, allowing changes to your booking up to 48 hours before departure and cancellation up to 48 hours before departure.

Q: What is Premium Flex?

Premium Flex offers maximum flexibility, enabling changes up to 24 hours before departure and cancellation up to 24 hours before departure.

Q: Do I need to print my ticket?

No, you don't need to print your ticket . You can simply show the digital ticket that you have received in your email.

Question 1

What is Gjirafa Travel?

Accepted Answer

Gjirafa Travel is an online platform that helps users book bus tickets online across Kosovo, Albania, North Macedonia and Montenegro.

Question 2

How can I pay when booking a ticket?

Accepted Answer

You can make online payments using methods like credit or debit cards.

Question 3

When can I make a booking for my preferred route and date?

Accepted Answer

You can book a route as soon as it's listed on the platform. Booking is available up to the point where the operator allows reservations for specific lines, usually from 4 to 8 hours before departure.

Question 4

Can I book now and pay on the bus later?

Accepted Answer

No, you must pay for your ticket online at the time of booking using a credit or debit card.

Question 5

Can I choose specific seats for my trip? Where will I be seated?

Accepted Answer

When you book with GjirafaTravel, you secure a place on the bus. The bus operator will assign seats once you board the bus.

Question 6

My trip got canceled. Can I get a refund?

Accepted Answer

Of course! If your trip has been canceled by the bus operator (agency), contact us. If you want to cancel your reservation, you must have selected one of our Travel Flex options.

Question 7

What is Travel Flex?

Accepted Answer

Travel Flex is an add-on that provides greater flexibility for changes or cancellations of your booking.

Question 8

What is Basic Flex?

Accepted Answer

Basic Flex is an option that offers limited flexibility, allowing changes to your booking up to 48 hours before departure and cancellation up to 48 hours before departure.

Question 9

What is Premium Flex?

Accepted Answer

Premium Flex offers maximum flexibility, enabling changes up to 24 hours before departure and cancellation up to 24 hours before departure.

Question 10

Do I need to print my ticket?

Accepted Answer

No, you don't need to print your ticket. You can simply show the digital ticket that you have received in your email.

Question 11

How will I receive my ticket?

Accepted Answer

Once your booking is confirmed, your ticket will be sent to you via email and will also be available in the My Bookings page.

Question 12

Where can I find travel tips?

Accepted Answer

Travel tips are available on the Gjirafa Travel website, typically under the Blog section.

Question 13

How can I contact Gjirafa Travel directly?

Accepted Answer

You can contact Gjirafa Travel through customer support email, phone number, live chat, Viber, WhatsApp, and on social media.

Question 14

What is Service Fee?

Accepted Answer

The Service Fee is an additional charge applied to your booking to cover processing and platform maintenance costs.

Question 15

How do I make a booking?

Accepted Answer

You can book a trip by visiting the Gjirafa Travel website, selecting your line, date, and time, and completing the payment process.

Question 16

Is Gjirafa Travel a travel agency?

Accepted Answer

Gjirafa Travel is not a travel agency. It is an online ticket-selling platform that connects users with operators.

Question 17

Can I send packages through Gjirafa Travel?

Accepted Answer

Gjirafa Travel does not offer package delivery services. It primarily focuses on booking bus tickets.

Question 18

What payment methods are available at Gjirafa Travel?

Accepted Answer

Gjirafa Travel accepts credit/debit cards through Stripe, Google Pay, Apple Pay, Link Pay, and Raiffeisen Bank Terminal.

Question 19

How can I get a student discount code?

Accepted Answer

To get a student discount code, simply send a copy of your Student ID from a University in Kosovo. Please note that student codes can only be used for online bookings on Gjirafa Travel!

Question 20

What is "My Bookings"?

Accepted Answer

My Bookings is a platform where you can quickly manage all your travel reservations.

Question 21

How can I view all my bookings?

Accepted Answer

To view all your bookings, click the My Bookings button. You will be prompted to create an account on our platform. Once registered, your bookings will be displayed on the booking history page.

Question 22

How do I edit my first name, last name, or phone number?

Accepted Answer

To edit your first name, last name, or phone number, go to the booking history page where your bookings are displayed. Click on the desired booking and then click the "Edit Passengers" button under the “Manage my booking” section to update your details.

Question 23

How can I change my departure date or time?

Accepted Answer

To change your departure date or time, select the relevant booking on the booking history page. Under “Manage my booking”, click the "Change Departure Date / Time" button. You will then see all available schedules and date ranges for your changes.

Question 24

How do I cancel my booking?

Accepted Answer

To cancel a booking, select the booking you wish to cancel from the booking history page, then click the “Cancel Booking“ button under “Manage my booking”. Based on your “Travel Flex” purchase, you can continue to confirm the cancellation.

Question 25

Is it possible to download my ticket?

Accepted Answer

Yes, you can download your ticket. After selecting the booking for which you want the ticket, click the "Download Ticket" button that appears.

Question 26

Can I resend the confirmation email?

Accepted Answer

Yes, if you have not received your confirmation email, select the booking for which you need to resend the email and click the "Resend Confirmation Email" button that appears.

Question 27

How can I purchase Travel Flex or upgrade to Premium Flex?

Accepted Answer

To purchase Travel Flex or upgrade to Premium Flex, access the booking that requires this service. The option will be displayed on the booking card on the booking history page.

Question 28

What is an eSIM and how does it work?

Accepted Answer

An eSIM is a digital SIM card installed into your phone. It works just like a regular SIM, but you install it by scanning a QR code, no physical card needed. You can activate a mobile data plan in minutes and connect to the internet right away.

Question 29

Where can I buy an eSIM?

Accepted Answer

You can easily purchase your eSIM through Gjirafa Travel. Choose your destination, pick a data plan that fits your trip, and get connected in just a few minutes.

Question 30

What is My eSIMs page and how do I use it?

Accepted Answer

It's your personal dashboard where you can view all your Gjirafa eSIM plans, usage stats, and top-up options. Just log in and go to My eSIMs.

Question 31

How do I top up my current Gjirafa eSIM plan?

Accepted Answer

On the My eSIMs page, select the eSIM profile and choose the Top Up option. You can add more data in just a few taps, no need to purchase a new eSIM.

Question 32

What is the Travel Safe service?

Accepted Answer

Travel Safe is your personal travel assistant while in Albania or Kosovo, designed to help you get the most out of your experience with valuable local insights, instant support, and practical help every step of the way. Whether you're facing an unexpected situation, dealing with an emergency, or simply having trouble communicating with locals, we're here for you. With response times under one minute, coordination of trusted local help, and a team that is dedicated for you, Travel Safe ensures you travel safe in Albania and Kosovo.

Question 33

How does Travel Safe work?

Accepted Answer

Once you add the Travel Safe service during the ticket purchase process, you'll receive our personalized WhatsApp and phone number through which you can message or call us. This number is dedicated to those covered with the Travel Safe service and can be used for any situation where you need help, guidance, or support during your trip in Albania or Kosovo. The service is valid for 365 days from the moment it is activated, and you can contact us anytime. Our team is always ready to respond immediately and guide you toward a solution.

Question 34

Where can I use the Travel Safe service?

Accepted Answer

The Travel Safe service is valid for all your trips within Albania and Kosovo. Whether you're in a big city or a remote area, you can rely on us for instant and reliable assistance. Our mission is to make sure you never feel stuck or unsafe during your travels. With Travel Safe by your side, you're never entangled in problems while abroad, whether it's navigating a new city, facing an unexpected issue, or simply needing help communicating.

Question 35

What services does Travel Safe offer to ensure my safety?

Accepted Answer

With Travel Safe, you'll have personalized assistance whenever you need it, safe transport alternatives in emergencies or when no other option is available, and instant notifications about any changes to your departure time, station, or other travel details. Everything is built to make your trip safer and easier.

FAQs: Your Guide to GjirafaTravel

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