Terms of Use of Booking Services

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SPECIAL TERMS OF USE FOR BOOKING SERVICES - Gjirafa Travel

Last updated February 18, 2025

AGREEMENT TO OUR LEGAL TERMS #

Gjirafa, Inc., – Kosovo Branch (“company”, “we”, “us”, “our”, “ours”), is a company registered in Kosovo at Magjistralja Prishtina-Ferizaj, km 6, Graçanicë, 10500, Republic of Kosovo, with business registration number 810840307, (hereinafter referred to as “Gjirafa”).

Gjirafa within the framework of its activities operates and provides the advanced electronic booking platform “GjirafaTravel” (hereinafter referred to as the “Platform”), which is operated on the website www.gjirafatravel.com (hereinafter referred to as the “Website”). We operate the website as well as any other related products and services that refer to or are related to these Special Legal Terms of Use for Booking Services (hereinafter referred to as the “Legal Terms”) (collectively referred to as the "Services").

Through this platform, users can complete purchases of tickets from different transport operators, in accordance with the provisions set forth in these Legal Terms, and in accordance with other provisions set forth in the General Conditions (please check the General Conditions).

These Legal Terms constitute a legally binding agreement made between us and the Client or Consumer, i.e. You as a user, based on the data provided at the time of your registration on the platform (hereinafter referred to as "You", "User", "Client", or "Consumer"), whether personally or on behalf of an entity, in relation to your access to and use of the Services. The Legal Terms set out the special terms, which govern the use of the website www.gjirafatravel.com as well as the purchase of products placed on it.

If you continue, you acknowledge that by accessing the Services, you have read, understood and fully agreed, without any reservation, to be bound by all of these Legal Terms as well as the General Conditions, that are applied to the entire content of the aforementioned platform. If you do not agree to all of these Legal Terms and/or the General Conditions, then you are expressly prohibited from using the services and you must stop using them immediately.

By using our Services, you represent and warrant that you are at least 18 years of age or, that you are the parent or legal guardian of a minor and you consent to the minor using the Services.

You may contact us by phone at +383 38 616 161 and +383 49 939 015, by email at [email protected] or by postal address at Magjistralja Prishtina-Ferizaj, km i 6-të, Graçanicë, 10500, Republic of Kosovo.

We recommend that you print a copy of these Legal Terms for your records.

1. DEFINITIONS AND INTERPRETATIONS #

The definitions used within these Legal Terms have the following meanings:

“Booking Platform” and/or “Platform” - for the purposes of these Legal Terms, “Booking Platform” or simply “Platform” means the following website www.gjirafatravel.com

“Transportation Reservation Platform” - for the purposes of these Legal Terms, “Transportation Reservation Platform” means the following website www.gjirafatravel.com.

“User”, “Client” and/or “You” - means every user, client and/or visitor of the Booking Platform. For the purposes of these Legal Terms, the terms “user” and/or “client” have the same meaning, except if otherwise presented by the context of use. When the user is a physical person and completes a purchase, then they are treated as a consumer. When the user is a legal person, including but not limited to, business organizations, non-governmental organizations, and/or other legal entities, then they are not treated as a consumer.

“Transportation” - means the service of the movement of any person from one location to a certain destination, as specified on the Transportation Reservation Platform. Transportation can be conducted through, but is not limited to, road transportation by bus.

“Transportation operator” - means the natural or legal person, local or international, that possesses all the requisite licenses for the execution of the activity of the provision of transportation services. For the purposes of these Terms, transport operator may be used interchangeably with the term “Service Provider”, and these two terms have the same meaning.

“Ticket” - refers to the document, that may be in paper-printed and/or electronic format, and that serves as proof of payment completed for certain transportation services.

“Ticket reservation” - means the booking of at least one (1) ticket through the Transportation Reservation Platform.

“Inter-urban line” – means any line that operates on public highways and/or regional roads, that passes through the Republic of Kosovo, and connects two (2) or more municipalities.

“Passenger” and/or “Traveler” - means the natural person that has the right to transport and/or is transported by transportation operators, based on the ticket booked and/or purchased through the Transportation Reservation Platform.

"Travel Bundle" - refers to a travel package that includes at least one (1) service such as transportation, accommodation, and others.

“Deadlines” - means time limits that Gjirafa places on reservations, payments of down payments, changes of parameters, cancelations of booked services, and/or similar situations.

“Start date” - refers to the date on which the user commences the use of transportation services, according to the booking made through the Booking Platform(s).

“End date” - refers to the date on which all of Gjirafa’s obligations toward the user, as specified in these Legal Terms, and based on the reservation made through the Booking Platform(s), conclude.

“Duration of reservation” - refers to the period of time between the start date and end date of the reservation.

“Itinerary” - refers to the notice that contains all the relevant information of the reservation, including, but not limited to, the start date, the end date, the name of the operator, the point of departure, destination, and/or location.

“Reimbursement” - means the return of the payment of the user for the reasons stipulated in these Legal Terms.

“Third-party” - means, appropriately, any natural or legal person other than the user, the transportation operator and/or hospitality operator, and Gjirafa.

“Booking Services” - means all the functions of the Bookings Platform(s), including, but not limited to, products, software, and services provided through the Booking Platform(s).

All definitions and interpretations presented above are special and, as such, are implemented only on the Booking Platform(s) specified above. In addition to these special definitions, the general definitons stipulated in the General Conditions are also implemented on the aforementioned Booking Platform(s). In case there is any discrepancy between these special definitions and the definitions of General Conditions, the special definitions shall take precedence.

All words used in singular shall have the same meaning in plural.

2. OUR SERVICES #

2.1.

GjirafaTravel provides an electronic online platform designed to facilitate travel-related transactions. Through the Platform, users may complete purchases of tickets offered by various bus transport operators.

2.2.

The Platform acts as an intermediary, enabling users to connect with and transact directly with the respective transport operators. The Platform does not own, operate, or manage the transport services provided by these operators, nor does it assume responsibility for the performance, quality, safety, or suitability of such services.

2.3.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

3. ENTRY INTO FORCE OF THESE LEGAL TERMS #

3.1.

The acceptance of these Legal Terms constitutes a supplement to the contractual and binding relationship between You and Gjirafa, established by Your acceptance of the General Conditions. Any modifications and/or additions to these Legal Terms and/or the General Conditions shall be deemed to have altered or amended the contractual relationship between You and Gjirafa.

3.2.

These Legal Terms shall take effect and supplement the contractual relationship between You and Gjirafa upon the occurrence of any of the following:

Your visit to the Booking Platform(s); or
Your continued use of the Booking Platform(s) following any amendments and/or supplements to these Legal Terms.

3.3.

3.4.

3.5.

4. PASSENGER RIGHTS AND OBLIGATIONS FOR USE OF TRANSPORTATION RESERVATION SERVICES #

4.1.

International Travel Documentation Obligations

Passengers holding passports issued by the Republic of Kosovo and traveling internationally are solely responsible for ensuring possession of a valid passport, any required visas, and all other documents mandated by the destination country or transit countries. Gjirafa bears no obligation to inform passengers of specific requirements relating to visas, customs, health insurance, or any other regulations imposed by the destination or transit countries. It is the passenger's sole responsibility to obtain all relevant information from the competent authorities and ensure timely preparation and presentation of necessary documentation in a valid format.

4.2.

Verification of Travel Documentation

Passengers are solely responsible for verifying the validity of their travel documents. Neither Gjirafa nor the transportation operator shall be liable for determining or confirming the adequacy or validity of such documents. In the event of loss or theft of travel documents during travel, the passenger is obligated to procure replacement documents at their own expense and within the required timeframe. The passenger assumes full responsibility for all consequences resulting from such incidents.

4.3.

Health, Accessibility, and Special Services

Passengers requiring specific accommodations related to health conditions, dietary requirements, seating preferences, allergies, disabilities, or other considerations are solely responsible for arranging such accommodations through separate service agreements. Gjirafa and/or the transportation operator are not liable for providing or facilitating such accommodations, and no obligations shall be inferred regarding these matters.

4.4.

Vaccination and Health Certifications

Passengers traveling to destinations requiring specific vaccinations or health certifications must ensure compliance with such requirements and secure all necessary documentation. The passenger shall bear full responsibility for any consequences, damages, or denied travel resulting from the failure to obtain or present the requisite documentation.

4.5.

Compliance with Customs and Other Regulations

Passengers are obligated to adhere to all applicable customs, currency exchange, and other legal regulations of the Republic of Kosovo, transit countries, and destination countries. Non-compliance resulting in an inability to continue travel or remain at the destination shall render the passenger solely responsible for all associated consequences and expenses.

4.6.

Luggage and Personal Belongings

Passengers are entitled to carry luggage as permitted by the transportation operator, subject to prior verification of the operator’s policies. Passengers are responsible for the care, handling, and retrieval of personal belongings, including luggage checked or carried on board. Gjirafa shall not be liable for any claims regarding luggage allowances, loss, theft, damage, or misplacement of luggage or personal belongings. Such matters must be addressed directly with the transportation operator.

4.7.

Insurance Obligations

Passengers are responsible for ensuring compliance with any health insurance, travel insurance, luggage insurance, or other policies required by the destination or transit countries. By reserving or purchasing tickets through the Transportation Reservation Platform, passengers confirm awareness of applicable insurance requirements and acknowledge that they have independently addressed such matters with appropriate entities.

4.8.

Requests for Information

Passengers may request detailed information on travel conditions directly from the transportation operator. Gjirafa shall bear no obligation to provide such information or address related inquiries.

4.9.

Limitation of Liability

While this section outlines the rights and obligations of passengers concerning transportation services, Gjirafa shall not, under any circumstances, be held liable for any acts, omissions, or breaches by the transportation operator, nor for any claims or disputes arising from the passenger’s use of transportation services. Passengers acknowledge and agree that all claims relating to travel services must be directed exclusively to the transportation operator.

5. GJIRAFA'S RIGHTS AND OBLIGATIONS REGARDING THE PROVISION OF BOOKING SERVICES #

5.1.

5.2.

5.3.

5.4.

5.5.

5.6.

6. CHILDREN AND BOOKING SERVICES #

When utilizing Gjirafa's Booking Platform(s), users are solely responsible for reviewing and verifying the policies, terms, and conditions of the respective transportation operators concerning the use of their services by minors. Users acknowledge and agree that the ability to make a booking, the applicable pricing, and any other terms or conditions related to such bookings may be subject to variation based on whether the minor is accompanied by a parent or legal guardian. Users are advised to consult the relevant operator's policies prior to completing a booking involving a minor.

7. PETS AND BOOKING SERVICES #

7.1.

When utilizing Gjirafa's Booking Platform(s), users acknowledge and agree that it is their sole responsibility to review and verify the policies and conditions established by transportation operators concerning the presence of pets during the provision of their services.

7.2.

In the event that transportation operators explicitly indicate on the Booking Platforms and/or on their terms and conditions, that pets are not permitted within their facilities or during the course of their services, users are strictly prohibited from bringing pets in connection with such bookings.

7.3.

Users further agree to comply with all policies and conditions set forth by the relevant operators, and Gjirafa assumes no liability for any consequences arising from non-compliance with such policies, including denial of service or cancellation of bookings.

8. TRANSPORTATION RULES #

8.1.

Adherence to Ticket Details

Passengers are required to comply with the details specified on their transportation tickets and must arrive at the designated point of departure no later than thirty (30) minutes prior to the scheduled departure time. Any claims regarding bookings shall be invalidated if the passenger fails to be present at the specified time and location of departure as indicated on their transportation ticket.

8.2.

Claims and Reimbursement Requests

Passengers with claims related to cancellation, unreasonable changes to transportation schedules, or other issues warranting reimbursement must immediately address such matters with the transportation operator. In cases where the passenger’s payment was made through the Transportation Reservation Platform and the transportation operator cancels or unreasonably alters the transportation schedule, the passenger may submit a reimbursement request directly to Gjirafa. Such requests must be submitted promptly and must clearly outline the grounds for the reimbursement request.

8.3.

Passenger Identification

The name on the passenger’s transportation ticket must correspond to the name provided during the reservation made through the Transportation Reservation Platform. Upon request, passengers must present their reservation confirmation (in printed and/or electronic format) and valid photo identification issued by competent public authorities, including but not limited to a national ID card, passport, or driver’s license, to the transportation operator’s representatives or staff.

8.4.

Published Itineraries and Transit Conditions

Itineraries published on the Transportation Reservation Platform are planned as direct routes. For international travel, such itineraries may include transit through third countries. In cases where transit occurs due to unforeseen circumstances beyond the control of the transportation operator, the operator guarantees continued transportation to the booked destination without additional cost to the passenger.

8.5.

Substitute Transportation

In the event that a vehicle traveling between two points is unable to wait for a delayed connecting vehicle, experiences a breakdown, or is otherwise unable to continue service, the transportation operator reserves the right to provide substitute transportation. Substitute transportation may involve alternative methods of transport and may be operated by other transportation providers. Passengers are obligated to accept the substitute transportation as provided. Requests for alternative or specific forms of substitute transportation beyond those provided by the transportation operator or Gjirafa shall not be entertained.

8.6.

Combined Trips and Passenger Responsibility

If a passenger combines separate itineraries booked outside the Transportation Reservation Platform with bookings made through the platform to create a combined trip, including connections or transits, the passenger assumes full responsibility for any risks, including the possibility of missed connections. In such cases, claims for substitute transportation, accommodation, or other remedies against the transportation operator or Gjirafa shall not be permitted.

9. BOOKING PROCEDURES #

9.1.

Access to the Booking Platforms

Users may access the Booking Platform(s) from any location worldwide, subject to authentication in accordance with these Legal Terms, the General Conditions, and any additional terms or conditions established by Gjirafa and applicable law at the time of access.

9.2.

Selection of Travel Itineraries

Users may select from a range of travel itineraries offered by various transportation operators as filtered based on criteria such as type, location, distance, price, and other parameters made available by Gjirafa. These filters may be customized by the user through the Booking Platform(s).

9.3.

Payment for Transportation Tickets

For the purchase of transportation tickets, users may opt to complete payment electronically through the Transportation Reservation Platform or directly to the transportation operator. Payments may be made at any time until five (5) minutes prior to the scheduled departure. Upon acceptance of the booking through the Transportation Reservation Platform, the transportation operator shall reserve the ticket immediately and maintain the reservation under all circumstances unless the passenger or Gjirafa provides notification of the cancellation of the reservation.

9.4.

Booking Confirmation

Upon confirmation of the booking, Gjirafa shall provide the user with a booking confirmation containing all pertinent details, including but not limited to:

Information regarding the transportation operator;
Details of the transportation vehicle;
Travel itineraries; and Points of departure for travel.
Points of departure for travel.

9.5.

The booking confirmation issued by Gjirafa shall serve as a valid transportation ticket. Transportation operators are obligated to accept the booking confirmation as valid documentation for the provision of the respective transportation provided that such bookings can be verified through the Booking Platform(s).

9.6.

Obligations of Service Providers

Transportation operators are required to honor bookings confirmed via the Booking Platform(s) and deliver services in accordance with the details specified in the booking confirmation, subject to the terms and conditions outlined herein.

10. SPECIFIC TERMS FOR BOOKING RESERVATIONS OF TICKETS FOR INTER-URBAN TRANSPORTATION #

10.1.

These legal booking terms and conditions are established in compliance with the applicable laws of the Republic of Kosovo. Specifically, pursuant to Law No. 04/L-179 on Road Transport, Article 23, Paragraph 1, Subparagraph 1.1, which mandates that transportation tickets for inter-urban lines may only be purchased at the bus or bus station, Gjirafa does not engage in the sale of transportation tickets for inter-urban lines via the Transportation Reservation Platform. Instead, Gjirafa provides booking confirmations for such reservations.

10.2.

Payment for Reservations

Where the full price for the reservation of transportation tickets is paid through the Platform, as governed by these Legal Terms, the payment confirmation issued through the Platform shall serve as proof of payment to the passenger. The passenger shall present this payment confirmation to the designated transportation operator, as specified in the booking confirmation, for the purpose of purchasing the transportation ticket directly from the operator.

10.3.

Additional Tariffs

In the case of inter-urban transportation, any applicable additional tariffs payable by the passenger, including but not limited to bus station tariffs, shall be borne by the transportation operator. These additional tariffs shall be deemed included in the total reservation price paid by the passenger at the time of booking via the Platform.

10.4.

Compliance with Applicable Laws

The operation and use of the Platform for booking confirmations comply with all relevant provisions of Kosovo law, and Gjirafa shall not be held liable for the sale of tickets beyond the scope explicitly authorized herein.

10.5.

This section applies solely to bookings for inter-urban transportation lines and does not affect the booking or ticketing process for other transportation services provided through the Platform. By utilizing the Platform for inter-urban transportation reservations, you acknowledge and agree to the terms and conditions set forth herein.

11. PROCEDURES FOR THE CHANGE, CANCELLATION, AND REIMBURSEMENT OF TRANSPORTATION TICKETS #

11.1.

General Terms for Ticket Cancellation and Reimbursement

In cases where the Transportation Reservation Platform is used for the electronic payment of transportation tickets, the following terms and conditions shall apply regarding the cancellation and reimbursement of tickets.

11.2.

Eligibility for Ticket Changes and Cancellations

The ability to change or cancel a ticket is contingent upon the purchase of Travel Flex services. Users who have not purchased any of the available Travel Flex services shall not be eligible for ticket changes or cancellations, and in such cases, the ticket shall be forfeited without any entitlement to reimbursement.

11.3.

Travel Flex Services

a. No Flex: Changes or cancellations are permitted only within one (1) hour following the purchase of the ticket. After this period, the ticket shall be non-refundable and non-changeable.
b. Basic Flex:
• Users with Basic Flex may cancel their tickets up to (48) hours before the scheduled departure. Refunds will be issued for the total ticket price, excluding the booking fee and the Basic Flex fee.
• Changes to the reservation may be requested once, up to (48) hours before the scheduled departure.
c. Premium Flex:
• Users with Premium Flex may cancel their tickets up to (24) hours before the scheduled departure. Refunds will be issued for the total ticket price, excluding the booking fee and the Premium Flex fee.
• Unlimited changes to the reservation may be requested up to (24) hours before the scheduled departure. Premium Flex includes Assistance Services.

11.4.

Transportation Operator Cancellations

In the event that the transportation operator cancels the departure for any reason, Gjirafa shall not be liable for any payments to the transportation operator for tickets purchased via the Transportation Reservation Platform. Any compensation requests for tickets purchased directly from the transportation operator by the passenger must be directed to the transportation operator, with no involvement or liability on the part of Gjirafa.

11.5.

Non-Availability of Reserved Tickets

In the event that the transportation operator fails to provide the reserved ticket for any reason, the transportation operator shall be liable to indemnify the passenger for the loss of the reservation and any resulting damages. Gjirafa shall not be liable for any compensation for material or immaterial damages to the passenger, except for the reimbursement of the ticket price, which was paid through the Transportation Reservation Platform, and where the conditions for reimbursement under these Legal Terms have been met.

11.6.

Service Fee

A processing fee shall be charged per order for the booking of transportation tickets, intended to cover administrative costs related to the reservation. In the event of a cancellation, the service fee shall be non-refundable.

12. TRAVEL BUNDLE TERMS AND CONDITIONS #

12.1.

Personal Information

In order to complete a bundle booking, clients are required to provide certain personal information, including, but not limited to, a national identification number or passport details, to the travel agency.

Gjirafa shall not request, retain, or store copies of passports, national IDs, or any other sensitive personal documents. The responsibility for the security of such information lies solely with the client. Clients are strongly encouraged to review agency’s Privacy Policy for a detailed explanation regarding the handling, processing, and protection of personal data.

12.2.

Refundability

The refundability of any travel bundle is specific to the particular bundle and shall be explicitly stated in the description of the bundle at the time of purchase. In the event that a bundle is non-refundable, such a provision will be clearly indicated. In circumstances where the travel spots within a bundle are unavailable after payment has been made, the bundle amount (minus the service fee) will be refunded to the client.

12.3.

Additional Notes

Clients are advised to thoroughly review the refund policy associated with each specific bundle before completing a purchase.

The client is solely responsible for ensuring that the personal information provided during the booking process is accurate, complete, and up to date.

Gjirafa reserves the right to modify the pricing, content, and availability of bundles due to unforeseen circumstances. Clients will be promptly notified of any such modifications.

12.4.

Acknowledgment and Acceptance

By purchasing a travel bundle from Gjirafa, the client acknowledges and agrees to be bound by these terms and conditions. Gjirafa reserves the right to amend or update these terms at its sole discretion, without prior notice to the client. It is the responsibility of the client to stay informed of any changes to these Terms and Conditions.

13. INTELLECTUAL PROPERTY RIGHTS #

13.1.

Our intellectual property

13.1.1.

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

13.1.2.

Our Content and Marks are protected by copyright and trademark laws (and other intellectual property rights and competition protection laws) in the Republic of Kosovo, in the United States and in the European Union.

13.1.3.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

13.2.

Your use of our Services

13.2.1.

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

access the Services; and
download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

13.2.2.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

13.2.3.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: [email protected]. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

13.2.4.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

13.2.5.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

13.3.

Your submissions

13.3.1.

Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

13.3.2.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

13.3.3.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:

confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
warrant and represent that your Submissions do not constitute confidential information.

13.3.4.

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of

this section;
any third party’s intellectual property rights, or
applicable law.

14. USER REPRESENTATIONS #

11.1.

By using the Services, you represent and warrant that:

all registration information you submit will be true, accurate, current, and complete;
you will maintain the accuracy of such information and promptly update such registration information as necessary;
you have the legal capacity and you agree to comply with these Legal Terms;
By creating an account, you are at least thirteen (13) years of age;
you are not a minor in the jurisdiction in which you reside, and if you are a minor under the laws of the jurisdiction where you reside, you have obtained the express consent and authorization of your parent or legal guardian to enter into this agreement, and such consent is documented in writing and made available to us upon request.
you will not access the Services through automated or non-human means, whether through a bot, script or otherwise;
you will not use the Services for any illegal or unauthorized purpose; and
your use of the Services will not violate any applicable law or regulation.

14.2.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

15. USER REGISTRATION #

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

16. PURCHASES AND PAYMENT #

16.1.

We accept the following forms of payment:

Credit and debit cards (including Visa, Mastercard, American Express, Discover, JCB, and Diners Club, etc.)
Apple Pay, Google Pay (G Pay), Link, and other available express checkout options

16.2.

In the event that the Client requests payment to be made by credit card, the Client expressly authorizes Gjirafa to charge his credit card with the full value of the product and other costs, if applicable. The security of the card data is guaranteed by the payment processor - the relevant bank through whose website the payment by card is processed. Gjirafa cannot be held liable in any case for the misuse of the credit card by third parties.nt or future use of the Services (or any portion thereof).

16.3.

In cases of payments through cards or bank accounts, the delay in execution or non-execution of the payment by the bank or financial institution in which you have a bank account or the credit/debit card whose card you have in your possession cannot be attributed to Gjirafa, if the delay in delivery of the order has resulted from the delay in the execution of the payment.

16.4.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. The prices of our products may change at any time, but the Client will not be charged a price other than that displayed on the Platform if the price has changed after receipt of the Order Confirmation sent by us. You agree to pay all charges at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. All payments shall be in Euros.

16.5.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

17. REFUNDS POLICY #

Please review our return policy rules posted on the Services prior to making any purchases.

18. PROHIBITED ACTIVITIES #

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
Use any information obtained from the Services in order to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorized framing of or linking to the Services.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Delete the copyright or other proprietary rights notice from any Content.
Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
Use a buying agent or purchasing agent to make purchases on the Services.
Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
Use the Services to advertise or offer to sell goods and services.
Sell or otherwise transfer your profile.

19. GUIDELINES FOR COMMENTS AND REVIEWS #

19.1.

We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria:

you should have firsthand experience with the person/entity being reviewed.
your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language.
your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability.
your reviews should not contain references to illegal activity.
you should not be affiliated with competitors if posting negative reviews.
you should not make any conclusions as to the legality of conduct.
you may not post any false or misleading statements.
you may not organize a campaign encouraging others to post reviews, whether positive or negative.

19.2.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, suggestions or other feedback regarding the Service, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review, and you agree that we can use and share such feedback for any purpose without compensation to you.

20. SOCIAL MEDIA #

20.1.

As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers (each such account, a "Third-Party Account") by either:

providing your Third-Party Account login information through the Services; or
allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account.

20.2.

You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that:

we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the "Social Network Content") so that it is available on and through the Services via your account, including without limitation any friend lists and
we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account.

20.3.

Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Services. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Services. You will have the ability to disable the connection between your account on the Services and your Third-Party Accounts at any time. Please note that your relationship with the third-party service providers associated with your third-party accounts is governed solely by your agreement(s) with such third-party service providers. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Services. You can deactivate the connection between the Services and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

21. THIRD-PARTY WEBSITES AND CONTENT #

The Services may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

22. ADVERTISERS #

We allow advertisers to display their advertisements and other information in certain areas of the Services, such as sidebar advertisements or banner advertisements. We simply provide the space to place such advertisements, and we have no other relationship with advertisers.

23. SERVICES MANAGEMENT #

We reserve the right, but not the obligation, to

monitor the Services for violations of these Legal Terms;
take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities;
in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) your account or any portion thereof;
in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and
otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

24. PRIVACY POLICY #

We care about data privacy and security. Please review our Privacy Policy: travel.gjirafa.com/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in Kosovo. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Kosovo, then through your continued use of the Services, you are transferring your data to Kosovo, and you expressly consent to have your data transferred to and processed in Kosovo.

25. TERM AND TERMINATION #

25.1.

These Legal Terms shall remain in full force and effect while you use the Services. Without limiting any other provision of these legal terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the services (including blocking certain ip addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these legal terms or of any applicable law or regulation. We may terminate your use or participation in the services or delete your account and any content or information that you posted at any time, without warning, in our sole discretion.

25.2.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

26. MODIFICATIONS AND INTERRUPTIONS #

26.1.

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

26.2.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

27. GOVERNING LAW #

27.1.

These Legal Terms shall be governed by and construed in accordance with the applicable laws of the Republic of Kosovo.

27.2.

For all legal matters not covered by these terms, Law No. 06/L-034 on Consumer Protection and Law No. 04/L-077 on Obligational Relationships shall apply.

27.3.

The applicable law and dispute resolution methods apply to all Gjirafa Services, these Legal terms, and other specific terms and conditions that are applicable to certain Services provided by us, unless the applicable law and dispute resolution methods are determined differently by such specific terms and conditions. In such cases, the provisions of such specific terms and conditions shall prevail.

28. DISPUTE RESOLUTION #

28.1.

In the event that the Client is a Non-Consumer (legal entity), any dispute, controversy, or claim arising out of or relating to these Legal Terms, including their breach, termination or invalidity, shall be resolved by arbitration under the auspices of the Arbitration Center of the American Chamber of Commerce in Kosovo, in accordance with the Arbitration Rules of the American Chamber of Commerce in Kosovo, applicable at the time the case arises for resolution, and in accordance with the laws applicable in the Republic of Kosovo. The number of arbitrators shall be one (1), the language to be used in the arbitration proceedings shall be English, and the place of arbitration shall be Prishtina, Republic of Kosovo.

28.2.

In the event that the Client is a Consumer (natural person), any dispute, disagreement, or claim arising out of or in connection with this Agreement, including its breach, termination or invalidity, shall be resolved by the competent Court in Prishtina.

28.3.

Gjirafa shall also maintain the right to bring proceedings as to the substance of the matter in the courts of the country where you reside (outside Kosovo) where applicable. Alternatively, if you are accepting these Legal Terms as part of your business activities, trade or profession, the location that will be relevant to these terms is where your principal office or principal place of business is located.

29. CORRECTIONS #

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

30. DISCLAIMER #

30.1.

The services are provided on an as-is and as-available basis. You agree that your use of the services will be at your sole responsibility. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the services and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the services' content or the content of any websites or mobile applications linked to the services and we will assume no liability or responsibility for any:

personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the services,
any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein,
any interruption or cessation of transmission to or from the services,
any bugs, viruses, trojan horses, or the like which may be transmitted to or through the services by any third party, and/or
any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the services.

30.2.

31. LIMITATIONS OF LIABILITY #

31.1.

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the services, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us.

31.2.

Gjirafa shall bear no responsibility for the safety of users or their property during the period of reservation and use of transportation services. By accepting these Legal terms, the passenger expressly acknowledges and agrees that Gjirafa's responsibility is limited solely to the booking process, including the purchase of transportation tickets and, where applicable, the reimbursement of payments in accordance with these Legal Terms.

31.3.

Upon the commencement of the booking period, all obligations and responsibilities towards the passenger shall be assumed by the transportation operator. Any claims by the passenger related to the services provided during the reservation period must be directed to the relevant transportation operator.

31.4.

The transportation operators shall be solely responsible for ensuring compliance with all applicable safety and regulatory standards in the Republic of Kosovo and in the jurisdictions where they operate. This includes, but is not limited to, compliance with transportation safety standards, fire prevention measures, protection of premises, luggage security, passenger safety during stops at various stations or rest areas, and, where possible, protection against natural disasters. Gjirafa expressly disclaims any liability in relation to the aforementioned safety and operational measures.

31.5.

Gjirafa shall bear no responsibility for any non-payment of transportation tickets or total reservation amounts by the client, if such payments are not made through the official Booking Platform(s). In the event of non-payment for any reason, Gjirafa shall not be held liable. Such issues shall be resolved directly between the client and the transportation operator.

31.6.

Gjirafa assumes no responsibility for any tax evasion, licensing violations, or other statutory non-compliance by transportation operators. Furthermore, Gjirafa shall not be held liable for any failure by transportation operators to comply with their public duties, including but not limited to obligations under the laws of the Republic of Kosovo or the jurisdictions in which they provide services.

31.7.

In the event that the client presents false, fraudulent, or unverified confirmation documents, or in cases where such documents are not properly verified by the transportation operator through the official Booking Platform(s), Gjirafa shall bear no responsibility for payment, damages, or compensation in relation to the transportation operator’s provision of services based on such invalid or unverifiable documents.

32. INDEMNIFICATION #

32.1.

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:

use of the Services;
breach of these Legal Terms;
any breach of your representations and warranties set forth in these Legal Terms;
your violation of the rights of a third party, including but not limited to intellectual property rights; or
any overt harmful act toward any other user of the Services with whom you connected via the Services.

32.2.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

33. USER DATA #

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

34. DISTANCE CONTRACT #

34.1.

The Client understands that these Legal Terms represent a distance contract, under the legislation applicable to contractual relations between traders and customers, and expressly agrees to all legal implications arising in this regard. Special legal provisions that are intended to apply to specific cases for a group of customers are marked in this way. In these cases, if applicable law provides otherwise, such provisions apply.

34.2.

The Client acknowledges that the Legal Terms, together with any supporting documents and any information relating to them, are provided on a durable medium in a clear manner.

35. FORCE MAJEURE #

35.1.

We shall not be liable for any failure to perform or delay in performance of any of our obligations under these Legal Terms where caused by events beyond our reasonable control (hereinafter referred to as “Force Majeure”).

35.2.

Force Majeure shall include any act, event, failure to perform, omission or accident which is beyond our reasonable control, including, without limitation, the following:

Strike, lockout or other form of protest
Civil commotion, riot, occupation, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster;
Inability to use trains, ships, aircraft, motor transport or other means of transport, whether public or private;
Inability to use public or private telecommunications systems;
Acts, decrees, legislation, regulations or restrictions of any government or public authority;
Malfunction or accident in sea or river transport, postal transport or any other type of transport.

35.3.

Our obligations arising from these Legal Terms are suspended during the period that the Force Majeure is in force and we will be granted an extension of the period for the performance of these obligations to the same extent for a period equal to the duration of the Force Majeure situation. We will use all reasonable efforts to mitigate the effect of the Force Majeure event and to enable the performance of our obligations.

36. TRANSFER OF RIGHTS AND OBLIGATIONS #

36.1.

The transfer of rights and obligations by users of the Booking Platform(s) is permissible only under specific circumstances and in accordance with the terms set forth herein. Such transfer shall occur solely with the prior written consent of Gjirafa.

36.2.

In the event of a transportation reservation, the passenger shall not transfer, in whole or in part, their obligations under these Legal Terms without obtaining the prior written approval of Gjirafa. Upon receiving such approval, the passenger may transfer their obligations to another party, subject to the conditions specified by Gjirafa.

36.3.

Gjirafa reserves the right to assign, transfer, or delegate its rights and obligations under these Terms and Conditions to any third party, without the need for consent or prior approval from the client. Such transfer shall not, in any manner, affect or diminish the rights of the client as provided under these Legal Terms.

37. CONSUMER PROTECTION #

37.1.

These Legal Terms have been drafted in compliance with, and are subject to, the applicable laws in the Republic of Kosovo, including Law No. 06/ L-034 on Consumer Protection.

37.2.

Gjirafa respects and offers adequate protections for users, according to the provisions of the applicable laws, for as much as Gjirafa is responsible and obliged in its capacity as a facilitator of bookings.

37.3.

Users enjoy the right to submit their claims against transportation operators, respectively, before all competent institutions and/or inspectorates for the protection of consumers, as provided by law.

38. SMS TEXT MESSAGING #

38.1.

If at any time you wish to stop us from sending messages or emails you can do that by clicking the unsubscribe link provided in the email or by contacting us directly.

38.2.

Please note that we may still communicate with you for non-marketing purposes, such as sending service-related messages necessary for managing your account, responding to service requests, or other operational purposes.

38.3.

Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan.

39. Final Provisions #

39.1.

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us and shall constitute a full and exclusive declaration of the definitions of the conditions of our agreement in relation to the aforementioned issues. All prior conversations, relations, understandings, and agreements, verbal and/ or in writing, in relation to these Legal Terms, are now replaced by these Legal Terms, except the specific conditions applicable to any specific case that may be imposed by Gjirafa on the Booking Platform(s).

39.2.

The failure of either party to implement any right or provision of these Legal Terms will not constitute and does not signify in any manner a waiver of such right or provision, except as set forth in these Legal Terms.

39.3.

These Legal Terms operate to the fullest extent permissible by law.

39.4.

We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

39.5.

If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. The contract shall remain binding in its remaining parts even if individual clauses are legally invalid. The invalid or illegal clauses shall be replaced by the statutory provisions, if any.

39.6.

There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services.

39.7.

You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

39.8.

If this contract is translated into several languages, the main language of the contract will be the English language while the interpretation of the contract will be governed by the English language.

39.9.

In the event of any conflict or inconsistency between the provisions of this contract and any document annexed or incorporated by reference, the terms and conditions set forth in the main body of this contract shall take precedence and govern. The headings used in this contract are provided for convenience and reference purposes only, and shall not be used in the interpretation or construction of the provisions contained herein.

39.10.

Gjirafa continuously improves and advances existing Services, and offers new services, including Booking Services. This means that we may add new features, products, and/or services, or terminate existing Services. Gjirafa can undertake any of these actions at any time, and may not be able to notify You in advance. In such cases, these Legal Terms may be modified and/or supplemented, in conjunction with the modification and/or supplementation of the Services, including Booking Services

39.11.

In case You continue to use the Booking Services even after such changes, then, we consider that You have accepted and agree with such changes to our Services, respectively the modifications and/or supplementations of the Legal Terms and that You do not have any remarks in relation to the modifications and/or supplementations of these Legal Terms.

39.12.

Through written notice, which may be posted on Gjirafa’s websites, Gjirafa may suspend its Services, including the Booking Services, and/or order the delay of the performance of the Services that are the subject of these Booking Conditions.

40. COMMUNICATION #

40.1.

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the services. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature.

40.2.

All notices in connection with these Terms must be in writing and sent to the other party using the contact information set forth in the contract, or the replacement contact information provided in the written notice. As a rule, notices will be sent to the party via electronic mail (e-mail), and such deliveries always have priority.

40.3.

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:Gjirafa Inc., - Kosovo Branch, Magjistralja Prishtinë – Ferizaj, Km 6,Graçanicë, 10500,Republic of KosovoTel: +383 38 61 61 61 Mobile: +383 49 939 015Email: [email protected]