FAQs

Here is everything you need to know about GjirafaTravel.

How do I make a payment while booking?

You have the option to pay using a credit or debit card.

When can I make a reservation for my preferred route and date?

You can make a reservation for your preferred route and date up to two hours before the scheduled departure time of the bus.

Is it possible to reserve a ticket and pay for it later on the bus?

Unfortunately, no. The only accepted method of payment for your ticket is through a credit or debit card via the online portal.

Can I choose specific seats for my trip? Where can I sit?

When you book with GjirafaTravel, you secure a place on the bus. The bus operator will assign seats once you board the bus.

My trip has been canceled. Can I request a refund?

Certainly! If you contact us at least five days before the intended departure, you can request a refund. Just send us an email at [email protected] and we will assist you with your request.

What is your policy on refunds?

We provide refunds for purchases made up to five days before the scheduled departure. Just send us an email at [email protected] and we will assist you with your request.

Is it necessary to print my ticket?

Yes, most bus operators require passengers to have a printed copy of their bus ticket. The bus ticket is the attachment (PDF file) you received along with your purchase confirmation.

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