Q: How can I pay for my booking?

You can make secure online payments using credit or debit cards via Stripe, Google Pay, Apple Pay, Link Pay, and Raiffeisen Bank Terminal.

Q: Do I need to print my ticket?

No, you don't need to print your ticket . You can simply show the digital ticket that you have received in your email.

Question 1

What is Gjirafa Travel?

Accepted Answer

Gjirafa Travel is an online platform that helps users book bus tickets for trips within the region and abroad, including Kosovo, Albania, North Macedonia and Montenegro, and other international destinations. In addition, Gjirafa Travel also offers eSIMs so travelers can always stay connected during their journeys.

Question 2

How can I pay for my booking?

Accepted Answer

You can make secure online payments using credit or debit cards via Stripe, Google Pay, Apple Pay, Link Pay, and Raiffeisen Bank Terminal.

Question 3

When can I make a reservation for my preferred route and date?

Accepted Answer

You can book a route for as long as it is listed on the platform. Reservations remain available until the operator allows them for that specific route.

Question 4

Can I book now and pay on the bus later?

Accepted Answer

No, you must pay for your ticket online at the time of booking using a credit or debit card.

Question 5

Can I choose specific seats for my trip? Where will I be seated?

Accepted Answer

When you book with GjirafaTravel, you secure a place on the bus. The bus operator will assign seats once you board the bus.

Question 6

My trip got canceled. Can I get a refund?

Accepted Answer

Of course! If your trip has been canceled by the bus operator (agency), contact us. If you want to cancel your reservation, you must have selected one of our Travel Flex options.

Question 7

What is Travel Flex and what options are available?

Accepted Answer

Travel Flex is an add-on that provides flexibility for changes or cancellations. Options include:

Basic Flex: Changes up to 48h, cancellation up to 48h before departure.
Premium Flex: Maximum flexibility with changes up to 24h and cancellation up to 24h.
Ultra Flex: Cancel up to 20h and modify details up to 8h before departure.

Question 8

Do I need to print my ticket?

Accepted Answer

No, you don't need to print your ticket. You can simply show the digital ticket that you have received in your email.

Question 9

How will I receive my ticket?

Accepted Answer

Once your booking is confirmed, your ticket will be sent to you via email and will also be available in the My Bookings page.

Question 10

Where can I find travel tips?

Accepted Answer

Travel tips are available on the Gjirafa Travel website, typically under the Blog section.

Question 11

How can I contact Gjirafa Travel directly?

Accepted Answer

You can contact Gjirafa Travel through customer support email, phone number, live chat, Viber, WhatsApp, and on social media.

Question 12

What is Service Fee?

Accepted Answer

The Service Fee is an additional charge applied to your booking to cover processing and platform maintenance costs.

Question 13

How do I make a booking?

Accepted Answer

You can book a trip by visiting the Gjirafa Travel website, selecting your line, date, and time, and completing the payment process.

Question 14

Is Gjirafa Travel a travel agency?

Accepted Answer

Gjirafa Travel is not a travel agency. It is an online ticket-selling platform that connects users with operators.

Question 15

Can I send packages through Gjirafa Travel?

Accepted Answer

Gjirafa Travel does not offer package delivery services. It primarily focuses on booking bus tickets.

Question 16

How can I get a student discount code?

Accepted Answer

To get a student discount code, simply send a copy of your Student ID from a University in Kosovo. Please note that student codes can only be used for online bookings on Gjirafa Travel!

Question 17

What is "My Bookings"?

Accepted Answer

My Bookings is a platform where you can quickly manage all your travel reservations.

Question 18

How can I view all my bookings?

Accepted Answer

To view all your bookings, click the My Bookings button. You will be prompted to create an account on our platform. Once registered, your bookings will be displayed on the booking history page.

Question 19

How do I edit my first name, last name, or phone number?

Accepted Answer

To edit your first name, last name, or phone number, go to the booking history page where your bookings are displayed. Click on the desired booking and then click the "Edit Passengers" button under the “Manage my booking” section to update your details.

Question 20

How do I unsubscribe from promotional emails and SMS?

Accepted Answer

You can manage your notification settings in the Communication Preferences section on your profile. Just switch off the toggles for Promotional Offers / Booking Reminders or remove the phone number to stop receiving marketing updates.

Question 21

How do I delete a saved payment method?

Accepted Answer

To remove a card, visit your Saved Cards page on the Profile section and click the red trash icon next to the card you want to delete.

Question 22

How can I change my departure date or time?

Accepted Answer

To change your departure date or time, select the relevant booking on the booking history page. Under “Manage my booking”, click the "Change Departure Date / Time" button. You will then see all available schedules and date ranges for your changes.

Question 23

How do I cancel my booking?

Accepted Answer

To cancel a booking, select the booking you wish to cancel from the booking history page, then click the “Cancel Booking“ button under “Manage my booking”. Based on your “Travel Flex” purchase, you can continue to confirm the cancellation.

Question 24

Is it possible to download my ticket?

Accepted Answer

Yes, you can download your ticket. After selecting the booking for which you want the ticket, click the "Download Ticket" button that appears.

Question 25

Can I resend the confirmation email?

Accepted Answer

Yes, if you have not received your confirmation email, select the booking for which you need to resend the email and click the "Resend Confirmation Email" button that appears.

Question 26

How can I purchase or upgrade my Travel Flex?

Accepted Answer

You can purchase or upgrade Travel Flex either during checkout when making your booking, or later through the “My Bookings” section.

Question 27

Does Gjirafa Travel offer eSIMs?

Accepted Answer

Yes! You can purchase digital eSIMs for over 100 countries. Simply choose your destination, pick a data plan, and get connected in minutes without needing a physical SIM card. Manage your plans in the My eSIMs section.

Question 28

What is the "Open Return" feature?

Accepted Answer

This feature offers you the flexibility to secure a return ticket in advance without committing to a specific schedule immediately. You pay for the return leg now and finalize your travel date and time later via the My Bookings section.

Question 29

Is there a validity period for selecting my return date?

Accepted Answer

Yes. You must confirm your return travel date within 30 days of your initial departure. If you do not redeem your "Open Return" within this period, the service will expire, and the associated funds will be forfeited.

Question 30

Can I cancel my "Open Return" for a refund?

Accepted Answer

The "Open Return" service is refundable depending on your Travel Flex plan and its specific limits. You can manage this process directly through the My Bookings section of your account.

FAQs: Your Guide to GjirafaTravel

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