Question 1

What is an eSIM and how does it work?

Accepted Answer

An eSIM is a digital SIM card installed into your phone. It works just like a regular SIM, but you install it by scanning a QR code, no physical card needed. You can activate a mobile data plan in minutes and connect to the internet right away.

Question 2

Where can I buy an eSIM?

Accepted Answer

You can easily purchase your eSIM through Gjirafa Travel. Choose your destination, pick a data plan that fits your trip, and get connected in just a few minutes.

Question 3

How do I install an eSIM on my phone?

Accepted Answer

After purchasing an eSIM from Gjirafa Travel, you'll receive a QR code by email. Open your phone's settings, scan the code, and your data plan will be activated. You can follow our Help Page for a step-by-step guide for both iOS and Android devices.

Question 4

Can I use an eSIM and a physical SIM card at the same time?

Accepted Answer

Yes. All modern smartphones support both at once. You can use your eSIM for mobile data while keeping your physical SIM active for calls and texts.

Question 5

Do I need internet to activate the eSIM?

Accepted Answer

Yes, you'll need a Wi-Fi or mobile connection to scan the QR code and download the eSIM. Once installed, your eSIM will provide its own data connection.

Question 6

How long does an eSIM last?

Accepted Answer

Your eSIM remains active based on the data plan you choose. For example, a 5GB plan lasts until the validity period expires. Each plan clearly states how long it's valid.

Question 7

Can I use my Gjirafa eSIM abroad?

Accepted Answer

Yes. Gjirafa eSIMs are designed for travel. We offer coverage in over 50 countries, including Europe and the Balkans. You can choose the plan that fits your destination.

Question 8

Which phones support eSIM?

Accepted Answer

Most iPhones from the XR model and newer, Google Pixel 3 and up, Samsung Galaxy S20 and newer, and many Huawei, Oppo, and Xiaomi phones support eSIM. You can check our Device Compatibility page for the full list of supported devices.

Question 9

Can I buy multiple eSIMs for different trips?

Accepted Answer

Yes. You can purchase more than one eSIM and switch between them as needed. Some phones even let you store multiple eSIM profiles at once.

Question 10

Is it safe to use an eSIM?

Accepted Answer

Absolutely. eSIMs are secure and all purchases on Gjirafa Travel are encrypted and protected.

Question 11

What if I face issues while activating my eSIM?

Accepted Answer

No worries. You can reach out to our support team anytime, or visit the Help Page for troubleshooting tips and detailed instructions.

Question 12

What if my QR code doesn't work during the activation process?

Accepted Answer

If the QR code isn't being scanned, make sure your phone is connected to the internet and that your screen brightness is set to high. Double-check that your device supports eSIM. If the issue continues, you can also enter the eSIM details manually through your device settings.

Question 13

Can I share my eSIM data with other devices?

Accepted Answer

Yes, most phones allow personal hotspots. You can share your mobile data with laptops, tablets, or other phones as long as your device supports it.

Question 14

What is My eSIMs page and how do I use it?

Accepted Answer

It's your personal dashboard where you can view all your Gjirafa eSIM plans, usage stats, and top-up options. Just log in and go to My eSIMs.

Question 15

Where can I check my Gjirafa eSIM data and plan details?

Accepted Answer

You can view your active plans, remaining data, and validity directly from the My eSIMs page. Simply log-in and select the eSIM profile you want to check.

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FAQs: Your Guide to GjirafaTravel

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