To view all your bookings, click the “My Bookings“ button. You will be prompted to create an account on our platform, Porta. Once registered, your bookings will be displayed on the booking history page.

To edit your first name, last name, or phone number, navigate to your Bookings history page. Select the booking you wish to modify, then click the Edit Passengers button under the Manage my booking section to update your information

To change your departure date or time, select the relevant booking on the booking history page. Under “Manage my booking”, click the “Change Departure Date / Time“ button. You will then see all available schedules and date ranges for your changes

To cancel a booking and request a refund, select the booking you wish to cancel from the booking history page, then click the “Cancel My Booking“ button under “Manage my booking”. Depending on your Travel Flex option purschased, you can proceed to confirm the cancellation and request a refund

You can download your ticket. After selecting the booking for which you want the ticket, click the “Download Ticket“ button that appears

If you have not received your confirmation email, select the booking for which you need to resend the email and click the “Resend Confirmation Email“ button that appears

To add Travel Flex or upgrade to Premium Flex, navigate to your booking history page and select the booking you wish to modify. Whether you can purchase or upgrade Travel Flex depends on various factors and will be indicated on your booking card