Question 1

How to activate the Malaysia eSIM after purchase?

Accepted Answer

Once you complete your order, your Malaysia eSIM will be delivered instantly by email. Simply scan the QR code with your phone’s camera or settings menu, follow the prompts, and your data plan will activate in minutes.

Question 2

Where can I buy my Malaysia eSIM?

Accepted Answer

You can easily purchase your  Malaysia eSIM through Gjirafa Travel. Choose your destination, pick a data plan that fits your trip, and get connected in just a few minutes.

Question 3

What types of eSIM data packages are available for Malaysia?

Accepted Answer

We offer a range of options to suit every traveler, including 1GB, 2GB, 3GB, 5GB, 7GB, 10GB, 20GB, 50GB. You can select the plan that matches your needs and trip duration.

Question 4

What is the cheapest eSIM plan available for Malaysia?

Accepted Answer

The most affordable eSIM plan for Malaysia starts at just 1.99€. It’s a great option for short trips or light data use, offering reliable internet access at a low daily cost.

Question 5

Which phones are compatible with the Malaysia eSIM?

Accepted Answer

Most recent smartphones support eSIM, including iPhones from XR and newer, Samsung Galaxy S20 and above, Google Pixel 3 and up, and many models from Xiaomi, Huawei, and Oppo. You can find a full list of supported devices on our Supported Devices page.

Question 6

Can I use a Malaysia eSIM with my iPhone or Samsung device?

Accepted Answer

Yes. All eSIM-compatible iPhones and Samsung devices can use the Malaysia eSIM. Activation takes just a few taps and no physical SIM card is needed.

Question 7

Can I use the same Malaysia eSIM in other countries nearby?

Accepted Answer

If you select a regional eSIM plan that includes Malaysia, your data will also work in nearby destinations. Country-specific plans work only within the country.

Question 8

Can I keep my physical SIM active while using the Malaysia eSIM for data?

Accepted Answer

Yes. All the phones that support eSIM, allow you to keep your regular SIM for calls and use your Malaysia eSIM for data at the same time.

Question 9

What happens if I run out of data on my Malaysia eSIM?

Accepted Answer

Once your data is used, your connection will stop. You can simply top up your plan or purchase another one and continue using mobile data.

Question 10

How much mobile data do I need for a 7-day trip to Malaysia?

Accepted Answer

For one week in Malaysia, most travelers are comfortable with a 3GB or 5GB plan. This covers navigation, messaging, browsing, and light video streaming.

Question 11

What if the QR code doesn’t work for my Malaysia eSIM during activation?

Accepted Answer

If the QR code isn't being scanned, make sure your phone is connected to the internet and that your screen brightness is high. Double-check that your device supports eSIM. If the issue continues, you can also enter the eSIM details manually through your device settings.

Question 12

Can I share my Malaysia eSIM data with other devices?

Accepted Answer

Yes, most phones allow personal hotspots. You can share your mobile data with laptops, tablets, or other phones as long as your device supports it.

Question 13

How do I top up my Malaysia eSIM?

Accepted Answer

You can top-up your Malaysia eSIM by navigating to the My eSIMs page, selecting your eSIM profile and choosing the Top Up option.

Question 14

Where can I see how much data I’ve used on my Malaysia eSIM?

Accepted Answer

You can see how much data you have used on your Malaysia eSIM on the My eSIMs page.

Question 15

How do I know when my Malaysia eSIM plan is about to expire?

Accepted Answer

You'll see the expiration date right next to your Malaysia eSIM plan in the My eSIMs dashboard.

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